Policies

If you are a new client, please arrive at least 3-5 minutes before your appointment to fill out our new client form and use the restroom.

We strive to provide a serene and relaxing environment for our guests so we ask all to be mindful of voice levels.    

Please silence all cell phones and refrain from talking on your phone in the treatment area.

We require our clients to avoid visiting the spa when you have symptoms of a communicable disease, infection or virus, including but not limited to: fever, sore throat or cough, runny nose, nausea or vomiting, Poison Oak/Ivy, warts, shingles or hives or other contagious skin conditions.

We require our clients not arrive wearing strong perfumes or colognes and be free of the scents of smoke. 

We require our clients not arrive under the influence of drugs or alcohol.  

We appreciate your consideration regarding the SPA Policies we have set in order to offer excellent service to all our clients. 

Peels, Micro-needling and Microdermabrasion treatments: Refrain from Retinoid products (prescription or over-the-counter) for at least 1 week before your service. 

Please advise your esthetician of any medications or topical products you are using to avoid contraindications. Your esthetician can modify or advise on the appropriate treatments for your skin conditions.

Men: It is advised you refrain from shaving the day of your facial. The day before is preferred to lessen sensitivity to the active ingredients we use in our facials.

Accutane: We cannot perform waxing or stronger facial treatments on current Accutane users.

Please consult with your esthetician for the most appropriate facial and timing for waxing procedures.

Cold sores: We cannot perform facial treatments if an active cold sore is present. Cold sores are viral and unfortunately can be spread to the nose and/or eyes.

Select services may be scheduled for guests 14-18 when accompanied by a parent or guardian.

Please check with meg@mountaindragonflyesthetics.com for scheduling teens.

To avoid being charged the service price, cancellations must be made 24 hours prior to your scheduled appointment. 

The full service(s) cost will be charged for any late cancellation or no-show appointments.

Should you arrive late to your appointment, your service will be modified to maximize your remaining service time without compromising the next appointment. If your service is shorter due to your late arrival, you will still be charged the full price of the service.

We appreciate your respect of our cancellation and late policies.